Customer Service: A Practical Approach
od Harris, E. z vydavateľstva Pearson Education Limited 2009
Customer Service: A Practical Approach
od Harris, E. z vydavateľstva Pearson Education Limited 2009
Autor: | Harris, E. |
Vydavateľstvo: | Pearson Education Limited |
Rok vydania: | 2009 |
EAN: | 9780135109311 |
Počet strán: | 192 |
Typ tovaru: | Brožovaná väzba |
Viac o knihe Customer Service: A Practical Approach (Harris, E.)
The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.